Archives

Three Apps that Will Help You with Your New Year’s Resolutions!

How many times have you managed to stick to your New Year’s Resolutions? If you want to make sure you keep promises you made at the start of 2016, here are some apps that just might do the trick. ...

The Importance of Recognizing “Customer Obsessed” Employees

Why Employees Are The Secret to a Great Customer Experience Program in 2016 by Mike Maughan, head of global insights at Qualtrics When it comes to creating an organization that is obsessed with customer success, we often start in the wrong...

The 12 Apps of Christmas

Christmas is over, and we give you an overview of the 12 apps that stood out as your own Santa’s little helpers by Paul Swaddle, CEO of Pocket App NORAD Santa Tracker: There are lots of these now, but NORAD (Yes...

Transformational Leadership is the Key to Embracing Digitalization

Arthur D. Little’s Digital Transformation Index reveals that 80% of surveyed companies are lagging behind From logistics and manufacturing to consumer goods and entertainment, every major industry is grappling to respond to the realities of an on-demand, personalized digital economy. Despite...

Having One Coffee Too Many?

London Bound British Entrepreneurs Spending Nearly £6,000 a Year Unnecessarily To Pass Time In Between Meetings Entrepreneurs and business people are spending around three hours a week in cafés, hotel lobbies, and clubs in between business meetings Entrepreneurs and business people typically...

Business Development Sectors Failing to Use Employee Feedback to Drive Strategic Change

Questback research finds 42% of companies only survey staff every two years Organisations see the importance of listening to employees, but are failing to collect feedback often enough and are only using it tactically, rather than strategically. These are the headline...

Gulf Region Series: Episode 1 – the Power of Good Customer Service

Towards An Experience Transformation Roadmap for The Gulf Cooperation Council Service Landscape by Abdalla Elbadawy In this article, I tried to set the stage for a series of articles covering topics related to experience transformation within the context of the GCC...

Silver Goes Perfect with Flowers

Pocket App, the UK’s largest independent app developer has won a silver award in the Charity/Not For Profit category of the UK Digital Experience Awards 2015 for their My Poppy project Created to recognise and celebrate the delivery of an exceptional...

Workplace Adjustments Can Be a Helping Hand

New research cites workplace adjustments and organisational values as biggest aids to retention of disabled employees New research carried out by Business Disability Forum (BDF) finds good workplace adjustment processes and organisational values to be the most important aids to the...

Cybernetics and Human Augmentation: Are We Living in the Future?

In science fiction the term “cyborg” is used to describe human beings whose bodily functions are aided or controlled by some type of technology. When you consider that what this actually refers to is enhanced capabilities through technology, we’re not...