Archives

Facebook Ads Are More Important to Online Publishers than Ever

Facebook has changed the algorithm behind its news feed. Again. This time, the social media mogul emphasised that it’s all about “connecting people with their friends and family.” You can see Facebook’s entire blog post here. According to Facebook, people are worried...

Delivery Wars: This IS the Droid You’re Looking For

ParcelHero says Delivery Wars have entered a new dimension as Starship Technologies’ delivery droids take on UberRUSH API’s crowdsourced drivers. The battle between humans and robots has begun – in the delivery industry! Starship Technologies’ new delivery droids are being introduced...

Shop Direct Ramps Up Big Data Investment with Senior Hire

Shop Direct, the UK’s second largest pureplay online retailer, has continued its investment in big data and personalisation by hiring Gael Decoudu as head of data science and digital analytics. Gael, who has over 10 years’ experience as a leader...

Video: Seasonal Marketing – The Customer’s Perspective

Seasonal activities dominate our marketing calendars and rightly so. Valentine’s Day alone is estimated to have tempted us Brits to spend £980m in 2016* – making it obvious why retailers are so keen to use key dates as the hooks...

Hearing Your Customers Loud and Clear

Guy Marson, co-Founder of data science and intelligence marketing company Profusion, discusses how understanding the voice of the customer can benefit businesses The sheer volume of Voice of the Customer (VoC) products available today is explained by the importance businesses now...

Record Breaking Number of Companies at the UK Customer Experience Awards 2016

Pleasing customers is a never ending-effort. Those trying to do so are worth awarding.   For 7 amazing years, the UK Customer Experience Awards are the number one event for customer experience professionals across the UK. This year a record number of companies...

Smart Contracts, Not Smart Enough Just Yet

The technology sector is the spiritual home of new terminology. Big data, the internet of things and industry 4.0 are all making significant waves but one term that seems to be garnering a lot of press and even more interest...

Hilton Rolls Out Predictive Chat Powered by [24]7^®

[24]7 announced that Hilton Worldwide has introduced predictive chat technology, powered by [24]7’s Customer Engagement Platform, to deliver an intuitive and personalised online experience for its hotel guests worldwide. Hilton’s Reservations and Customer Care team is comprised of over 3,000 reservation...

Infographic: The State of Omni-Channel Digital Marketing in Europe 2016

Today, we are presenting you some truly interesting insights from a study done by Teradata, which focused on omni-channel digital marketing of 299 top eCommerce companies in the UK, France, Germany, the Netherlands, Italy and Denmark. The study covered three...

Customer in Focus, at the Customer Focus Live 2016

Customer experience experts from around the country descended on the Waldorf Hilton hotel in London last month for Customer Focus Live 2016 – a conference bringing together the sector’s best and brightest to discuss best practices and new ideas. Opening the...