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A case of serious gaming

Much is made of ‘gamification’ particularly regarding digital communication. We are virtually overloaded with apps and it’s still proving a powerful route to market for brands looking to create connections, build loyalty and attract increasingly younger and digitally savvy consumers. Today,...

Learn How Friendly Co-Workers Lead to a Successful Business

You can pick your friends and you can choose your job, but you cannot determine who you work with… Idle and unchallenging employees could be a reflection on your companies’ policies and surroundings. Many employees, from a wide sector of industries,...

Still time to enter or judge at the UK Employee Experience Awards

The clock is ticking but there is still time to enter the UK Employee Experience Awards. Deadline day for entries is 13th November, so if you haven’t put your entry together yet then why not get some help by reading some...

Titanic Belfast wins UK Customer Experience Award

Visitor Attraction’s Discovery Tour is ‘Best New Product’ Titanic Belfast is celebrating after scooping yet another top travel industry award. The visitor attraction, located in Belfast where Titanic was built more than 100 years ago, won the UK Customer Experience ‘Best New...

DED Business Excellence Department signs partnership with International Business Excellence Awards

Endorsement advocates importance of Awards The Business Excellence Department within the Department of Economic Development (DED), Dubai, have signed a partnership agreement with the International Business Excellence Awards 2015 (IBX Awards), owned by awards specialists, Awards International. The partnership outlines DED’s...

When employee engagement delivers great customer service

It’s central London. It’s 9.05 am and it’s busy. I have arrived at Victoria station via the tube. My meeting starts at 10.00 am. I have time to kill and I need a coffee. I want to tune in to my...

Egg Freezing – a better deal for who?

This week, technology giants Apple and Facebook controversially announced plans to provide female employees the opportunity to cryopreserve (freeze) their eggs. Facebook has already started this program and Apple will soon implement its program in January 2015.  The egg freezing perk...

Employee Engagement is “Business Critical”, finds Confirmit Conference

The need to radically improve employee engagement as part of a successful forward-looking customer experience programme was one of the key messages to arise from the recent Confirmit Community Conference 2014 (CCC’14) in San Francisco. Attendees were advised to consider employee...

Why you must unify feedback from customers and employees to improve the experience

By Paul Barnes, UK Country Manager, QuestBack 83% of companies that link customer experience and employee engagement feedback believe it leads to an improved customer experience. This is one of the top findings of the QuestBack Enterprise Feedback Study, a survey...

Call centre culture change: 6 ways to boost employee morale

The role of a call centre operator can often be stereotyped as monotonous and requiring little skill. Yet, most call centre operatives are very adept, simultaneously controlling complicated computer systems and delivering excellent customer service. Call centres have one of the...