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Central England Co-operative

Julie Tyler, Customer Insight Specialist at Central England Co-Operative Limited Winner of the Professional of the Year Award. The creation of a new Customer Insight Specialist role in November 2013 was key to the Society’s vision to become the UK’s best consumer...

TripAdvisor

At TripAdvisor, we are proud to be a platform for the worldwide travel community to share their experiences, tips and advice with others. So we embarked on a special CRM initiative which focused on celebrating what motivates TripAdvisor members most:...

Standard Life

Being recognised in this way is further evidence Standard Life is progressing towards being a customer driven retail business, and gives us enormous confidence that we can achieve our strategic vision. Winning the award ahead of major brands we traditionally...

DPD

DPD is the UK’s fastest-growing parcel delivery company and is the delivery partner of choice for online retailers including ASOS, Gant, Jaeger, Amazon and John Lewis. Our biggest USP is our award-winning ‘Predict’ service which gives home shoppers advance notice...

Celebrating the winners

Winners of the 5th annual UK Customer Experience Awards celebrated in style at London’s ExCeL last week. The glittering event – the second biggest business awards in the UK – was attended by more than 800 guests including M People’s...

Launching the International Business Excellence Awards 2015

Is your company doing something worth shouting about? Enter the new International Business Excellence Awards 2015, a unique Awards concept for the Middle East, recognising business excellence from around the world. The International Business Excellence Awards 2015 (IBX Awards) are supported...

Top ten qualities of a winning Employee Experience story

So you have implemented a people strategy or initiative that has improved your employee experience and you think you deserve recognition for all the hard work and the results you have achieved. It may well be that your project is...

KISS your website

Companies are losing one in five customers online by overcomplicating their websites Ok, so it’s not “kiss” as in the lip smacker display of affection… It’s KISS as in “Keep It Simple Silly”… Our research*, which benchmarked 166 companies in the...

Making the leap from employee surveys to strategic employee engagement

The concept of measuring the relationship between employees’ attitudes to work and overall business success is not new. A quick search of the web will show that there are examples of industrial leaders measuring (albeit crudely) the impact of employee...

What We Can Learn from Google’s Empowered Culture

In 2014, Google topped the Fortune 100 Best Companies to Work for list, a place that they have been happy to occupy every year since 2012. But it’s hardly a surprise, because Googlers are an empowered team. The empowered culture...