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February 26, 2025
Broadvoice unveils AI tool to deliver deep post-call insights
Broadvoice | GoContact has introduced Post-Call AI, an advanced feature designed to enhance service quality and customer satisfaction by analysing every interaction. Integrated into the GoContact CCaaS platform, the tool uses AI-driven sentiment analysis, automated summaries, and data-rich transcripts to...
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Apple shareholders reject militant investor anti-DEI move
The employee experience battleground over diversity, equality and inclusion (DEI) continues to heat up in America. More businesses face pressure to roll back their initiatives. Some like Facebook have rescinded theirs, with others billing their DEI efforts as “mission accomplished,”...
Elon Musk’s shake-up, hidden hustles, and the widening class pay divide
Musk’s federal workforce overhaul sparks controversyElon Musk, appointed by President Trump to lead the Department of Government Efficiency (Doge), has ordered federal employees to list their weekly accomplishments or face resignation. The directive, announced on X, has sparked backlash, with...
February 25, 2025
Why AI is staffing’s secret weapon
The staffing industry is undergoing a dramatic shift, and firms that have embraced AI are reaping the benefits. According to Bullhorn’s GRID 2025 Industry Trends Report, recruitment companies using AI were twice as likely to see revenue growth in 2024...
Telecom providers ramp up AI adoption for smarter network management
A new global study by IBM highlights the growing shift among telecommunication and communication service providers (CSPs) toward AI and cloud adoption.One key takeaway from the research is that 79% of telecom executives place network performance as their highest priority,...
Americans delay life goals as inflation takes its toll
Sticker shock at the checkout? You’re not alone. A staggering 76% of Americans are slashing spending in response to stubbornly high prices, according to Wells Fargo’s latest Money Study. That’s up from 67% last year, and the financial squeeze is...
Luxury shoppers still spending but want AI to read their minds
High-end shoppers may be feeling jittery about the economy, but they’re not putting their wallets away just yetSaks Global’s latest Luxury Pulse survey reveals that while confidence in the economy is slipping, most luxury consumers plan to maintain or even...
Hospitality industry braces for job cuts amid tax hike
A significant number of hospitality businesses are preparing to cut jobs in response to an upcoming increase in employer National Insurance contributions, which will take effect in April.A recent survey by the British Beer and Pub Association, the British Institute...
Are we in the office space crisis?
Despite all the talk of hybrid work, office layouts are still clinging to a bygone era. VergeSense’s latest 2025 Workplace Occupancy & Utilisation Index, the world’s largest dataset on office space usage, reveals that companies are struggling to adapt their...
The future of digital marketing in Europe
Emarketer’s latest report, The Future of Digital: Europe, offers an in-depth investigation into the region. It provides a deep dive into Europe’s deeply diverse digital marketing economies, segmenting and identifying key regional developments with projections. With marketing and advertising a...
