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Factories Forecast to Shed Tens of Thousands of Jobs in 2016

Manufacturers’ organisation EEF predicts sector will see modest growth but cautious mood will prompt further cuts to UK jobs and investment, republished from The Guardian British manufacturers will shed tens of thousands of jobs next year as they battle a tough...

10 Ways to Tell Your Customer Experience and Engagement Strategy Is Behind the Times

2016 is fast approaching and this time of year presents us with a chance to reflect. How did your marketing and customer engagement efforts pan out this year? Are you keeping up with the changing customer landscape, or are you...

Robogami: Robots with Improved CX, Inspired by Origami

Have you heard about this Robogami? It’s a type of robot that is being developed by scientists in Switzerland, setting a new paradigm for robots. Unlike other robots that need to be exact in their form, these cool bots are...

New Years Resolutions: 7 Important Game Changers for Your 2016 CX Strategy

It’s that time of year when we all set our goals and resolutions for the coming year. After over indulging in the Christmas period and sharing happiness with your loved ones, that first week back at work comes around quicker...

Jingle Bells, Your Email Smells!

As Head of Future Email (yes, it is a real job title), I am often asked “so what’s next then?” Of course my answer is ‘Scratch ‘n’ Sniff’. Or moreover, click and sniff! During the festive season, who wouldn’t like to...

Customer Experience: What ‘Good’ Looks Like

Last year I had the pleasure of participating as a judge at the UK Digital Experience Awards. It was a fantastic experience and one that I would recommend to anyone interested in taking part. It was really valuable to get...

Flying towards the Unique Customer Experience

We can’t really tell what was more popular recently, the drones or GoPro videos, but now GoPro is going to the next level trying to develop its very own drone platform, moving to the whole new level of amazing customer...

Three Apps that Will Help You with Your New Year’s Resolutions!

How many times have you managed to stick to your New Year’s Resolutions? If you want to make sure you keep promises you made at the start of 2016, here are some apps that just might do the trick. ...

The Importance of Recognizing “Customer Obsessed” Employees

Why Employees Are The Secret to a Great Customer Experience Program in 2016 by Mike Maughan, head of global insights at Qualtrics When it comes to creating an organization that is obsessed with customer success, we often start in the wrong...

The 12 Apps of Christmas

Christmas is over, and we give you an overview of the 12 apps that stood out as your own Santa’s little helpers by Paul Swaddle, CEO of Pocket App NORAD Santa Tracker: There are lots of these now, but NORAD (Yes...