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Bad News Boss, Your Friend Request on Facebook Is Deleted

35% of UK employees surveyed said they would accept some work colleagues as ‘friends’ on Facebook, but NOT their managers. 15% wouldn’t accept ANY work colleagues as ‘friends’ on Facebook. Those working in the finance sector are the most likely to be...

Our Business Principles Can Be Found On Walls within Our Offices

Donald Maidment, Head of Customer Service at Panasonic, outlines how the Japanese manufacturer is moving its service operation to a more proactive business model. In October 2015, Panasonic System Communications Company Europe, the business to business arm of Panasonic in Europe,...

“Any Working Position Can Be Standard, You Choose”

Remember hover chairs from Wall-E? Did you like or dread that vision of the future? Meet Altwork Station, work station that adapts to you, with a simple push of a button. ...

A Customer Is Not Just For Christmas

Just over a fifth of organisations (22%) rank customer experience as the single most exciting opportunity for the year ahead, according to a recent global survey of more than 6,000 marketers and internet professionals. 78% of companies agreed that they...

Charities, NGOs and Volunteers – The Backbone of Refugee Support

by Customer Experience Magazine An incredible 670,000 people have arrived in Europe during 2015, fleeing conflicts in the Middle East, Africa and Afghanistan. Winter is approaching, and the concerns around Europe’s worst refugee crisis since World War II are intensifying in...

How Powerful is Your Reach? 50 Most Digitally Engaged and Influential Global Brands in 2015

Lithium Reveals 2015 Social Power Ranking As a company with one of the largest digital footprints in the world, Lithium Technologies announced the definitive list of brands that are leveraging social approaches to connect, build trust and drive advocacy with customers,...

Mobile Experience Will Be Crucial in the CRM Space

CXM Interview with Larry Augustin, CEO of SugarCRM CXM: Larry, you’re in the business that is undoubtedly all about customer relationships. How do you keep taking your customer experience to the next level? Larry: Every business is all about customer relationships. Whether...

Data Migration off to a Flying Start

Data Migration is critical to the success of your CRM solution. The Royal Air Forces Association case study highlights how to implement a succesful data migration project. The Client The Royal Air Forces Association, one of the largest membership associations in the...

Live Happiness: Finding the Data that Really Matters

Much has been said about the ability of “big data” to track and predict customer purchase behaviour. A future has been heralded for full automated marketing, sales and customer service functions – a self-service model with Artificial Intelligence handling all...

Learning from the Masters of Customer Loyalty

Infographic provided by Genesys Interesting links: Starbucks keeps buzz going with customer loyalty: Estimize Why personalisation is the key to gaining customer loyalty Using Technology to Improve Customer Loyalty ...