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June 06, 2013
Customer Experience Awards 2013
In the current economic climate we need all the help we can get and participating in the UK Customer Experience Awards 2013 could make all the difference to you and your organisation. Your involvement can be as a judge, sponsorship, or...
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June 05, 2013
Don't Compromise
Why is it that so many good businesses hire people who are unfriendly and have no interest in being of service to anyone, let alone a paying customer? Why would we put someone out there who we know is rude and...
Confirmit Community Conference 2013
Voice of the Customer and Market Research Industry Pioneers Take Centre Stage at Confirmit Community Conference 2013 Global leaders convene in London and Las Vegas to share transformative customer feedback, employee feedback and Market Research successes London, UK and Oslo, Norway and...
June 03, 2013
UK Customer Experience Awards – Deadline Approaches
BA lags behind in social media
Bristish Airways, voted Best Transatlantic Airline 2012 Winner is lagging behind in the social media customer service experience league. Facebook and Twitter have become the two social media networks that are transforming and changing the dynamics of customer service through social...
ECEW – an inspirational event
They came, they saw and they went away enlightened – that’s the verdict on the fifth annual European Customer Experience World event. Held on May 14 and 15 in London, the event offered a chance to dip into a wealth of...
Customer Service of the CliniSupplies kind!
CliniSupplies is a leading provider of Medical Supplies across all healthcare sectors including an extensive range of urology, wound and skin management products. Established in 2000, the company has recorded strong year on year growth since its inception. Our record...
May 31, 2013
NEW Health Sector
PEN is devoted to improving patient experience across the healthcare industry, whatever the sector; and including whole organisations, companies, teams and individuals. PEN embraces the NHS, whether it be primary or secondary care, all of the allied partner companies...
May 14, 2013
Executive Editor
Customer Experience Magazine Executive Editor ………will be their own boss and develop this online magazine into an income generating and profitable business. The Executive Editor may be a freelancer or employed but will have sufficient free time every month and would like...
May 08, 2013
Twittering Success for Nando’s
Nando’s customers have tweeted the restaurant chain to the top of the leaderboard in the second UK Customer Experience Index (UKCEI). While unhappy customers have left the NHS licking its wounds at the bottom. More than 300,000 tweets sent during March and...
