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July 01, 2013
The Widening Gulf of Customer Experience
The term customer experience has in the past few years gained wide adoption. Its promise to drive business growth and the numerous stories of how successful organizations deliver an exceptional customer experience has made it one of the most used...
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Listening to customers matters
Business software and services provider Sage is one of the UK’s biggest technology success stories. Launched by two entrepreneurs in Newcastle more than 30 years ago, today’s global FTSE100 business helps over six million customers around the world. Sage’s Jonathan...
Insightful London Conference
Networking and inspiring speakers made the Confirmit Community Conference an educational and insightful event. Held at the Park Plaza Riverbank hotel, which overlooks the River Thames and the Houses of Parliament, the London conference featured a wide range of speakers who...
Finalists Announced
Finalists have been announced for the prestigious UK Customer Experience Awards 2013, which will take place in London in October. The volume of entries has increased dramatically over previous years and the caliber is exceptional. Finalists were notified on Thursday, June...
Disney sprinkles some magic
Happy Disney fans have added own magic to tweet the brand to the top of the latest chart in the third UK Customer Experience Index (UKCEI) More than 500,000 tweets sent during May and June have been analysed for the Index...
June 10, 2013
Top 10 tips for your Customer Experience
Top 10 tips for deploying customer experience management In many ways, execution is the hardest part of creating a branded customer experience because in order to deploy successfully we have to mobilise employees at all levels and align competing agendas, functions...
June 06, 2013
Customer Experience Awards 2013
In the current economic climate we need all the help we can get and participating in the UK Customer Experience Awards 2013 could make all the difference to you and your organisation. Your involvement can be as a judge, sponsorship, or...
June 05, 2013
Don't Compromise
Why is it that so many good businesses hire people who are unfriendly and have no interest in being of service to anyone, let alone a paying customer? Why would we put someone out there who we know is rude and...
Confirmit Community Conference 2013
Voice of the Customer and Market Research Industry Pioneers Take Centre Stage at Confirmit Community Conference 2013 Global leaders convene in London and Las Vegas to share transformative customer feedback, employee feedback and Market Research successes London, UK and Oslo, Norway and...
