Archives

New Look teams up with Medallia and Higher Oak for omnichannel CX overhaul

New Look has partnered with Medallia and Higher Oak to introduce an omnichannel customer experience (CX) programme across its UK and Republic of Ireland operations. This initiative is designed to enhance how the retailer captures and acts on customer feedback...

What are the key drivers in shaping consumer trust in local businesses?

When researching local businesses, consumers in 2025 are turning to a mix of digital tools and personal recommendations. A recent survey by Chatmeter highlights the diverse methods people use to gather information before making decisions, particularly when choosing restaurants or...

Gender and generational shifts in consumer spending habits

According to a recent Attest survey, a significant gender divide is influencing consumer spending patterns, with 45% of women feeling financially insecure compared to 33% of men. This heightened insecurity is driving women to adopt more cautious spending habits. Currently,...

How brands gain loyalty through more interactive apps

How people shop, and their loyalty to stores, has fundamentally changed. Whilst online shopping boomed during the pandemic, since the restrictions were lifted, many have fallen back in love with in-store shopping. Online only E-commerce players have struggled to grapple with...

Talkmobile punches above its weight with CX focus

At the end of 2022, Talkmobile, a UK-based mobile operator, had a Trustpilot score of 2.2 out of 5. Just two years later, it was the highest ranked mobile operator on Trustpilot with a score 4.7 out of 5. Its NPS...

Young workers face rising stress and reluctance to seek support

A recent survey by Mental Health UK shows that younger workers are increasingly reluctant to discuss job-related stress with senior staff, contributing to a growing mental health crisis in the workplace. The report highlights a 4% increase in younger workers...

Zurich Insurance ‘thinks global, acts local’ with CX strategy

Zurich Insurance by anyone’s standards is a hugely successful firm. It has nearly 60,000 employees, a presence in 200 countries and operating profit at the end of 2023 of $7.4 billion — a 21% upsurge on the previous year. Unfortunately, success...

Intelligent physical retail platform Leap raises $20M

Intelligent platform for physical retail Leap has secured $20 million in funding from Tribeca Venture Partners, DNX Ventures, and existing investors. The funds will support the expansion of the company’s store network, retail operations, and investments in platform technology and...

Fintech firm Nuvei launches omnichannel payment solution for the UK gaming industry

Canadian fintech company Nuvei has introduced its omnichannel payment solution to the UK Gaming sector, aiming to simplify payment processes and enhance player engagement. The platform integrates retail and digital payment channels into a unified system, offering operators greater efficiency...

AI and personalisation are the key to combating marketing fatigue

A recent Optimove report highlights the dual nature of email marketing as both the most preferred and most overused channel. While 59% of consumers prefer receiving marketing messages via email, far surpassing social media’s 18%, there’s a growing concern about...