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Cyber week set to drive nearly $41B in sales

The upcoming holiday season is expected to break all records, with Adobe forecasting a staggering $240.8 billion in online sales between November 1 and December 31. According to Adobe’s latest report, Black Friday will see faster growth than Cyber Monday...

Marketing overload drives 40% of U.S. consumers to unsubscribe weekly

A recent survey by GetApp reveals that U.S. consumers are increasingly overwhelmed by marketing communications, with 40% unsubscribing from emails and texts at least once a week—well above the global average of 25%. The 2024 Advertising Preferences Survey highlights how...

Majority of UK businesses struggle to find tech talent

The latest report by Hyve Managed Hosting paints a picture of the UK’s tech industry, showing that 80% of businesses struggle to find the skilled professionals they need to stay competitive.“Our report highlights just how complex a strategy is required...

ParkHub drives customer success through speed, adaptability, and team collaboration

At ParkHub, customer satisfaction has always been a top priority, driven by a deep understanding of the demands their customers face. At the US firm, which provides software and hardware systems for the parking industry, quick resolutions to customer problems...

46% of UK consumers affected by cyberattacks, calling for greater data transparency

A recent survey by Cohesity shows consumer concerns about collecting and using their personal data, especially involving AI. The survey found that most respondents in the UK (73%), the US (81%), and Australia (82%) believe companies are collecting excessive amounts...

CX standards: it’s now or never for the industry to agree a shared set of standards

In the middle of July, Kantar, Bain and Company and Qualtrics hosted a press conference to announce they’d set up a Working Group to develop a set of Global CX Standards. By creating a common language for CX, the three...

Retailers risk losing customers over rigid return policies

A new report by Appriss Retail reveals the link between strict return policies and consumer purchasing behaviour, claiming that 55% of consumers have avoided shopping at certain retailers due to restrictive return policies.This avoidance is rooted in negative return experiences,...

Holiday shoppers to boost mall visits by 18.7% as experiences take centre stage

Although online shopping is the top choice for the holiday season, there has also been a surge in mall and open-air shopping this year. According to JLL’s report, mall visits are expected to increase by 18.7%, with open-air shopping centres...

Majority of workers over 50 believe age blocks job opportunities 

A recent Hays study highlights that most workers over 50 feel their age affects their job prospects, sparking calls for businesses to adopt more inclusive recruitment and career advancement practices.According to the study, 61% of workers, regardless of age, believe...

Almost 90% of shoppers frustrated by rising prices

A new survey from R.R. Donnelley & Sons Company (RRD) shows that inflation makes consumers change their shopping habits, putting value ahead of brand loyalty. As prices keep rising, shoppers are choosing lower-cost alternatives, searching for bargains, and avoiding items...