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Silos are the root cause of your customer experience challenges 

Chances are you work for an organisation that considers itself “customer centric.” In 2025, most organisations have figured out that building experiences that put the customer first is one of the best ways to create lasting customer loyalty and earn...

Gen Z employees push for less office time, embrace remote work

A new study by The Times revealed that only 10% of Generation Z employees (ages 18-27) are interested in working full-time in the office, and more than half admit they feel less industrious than older generations.The study focused on the...

72% of executives bet big on language technology for 2025

A staggering 72% of executives are gearing up to integrate artificial intelligence (AI) into their businesses by 2025, according to a new report from DeepL. The report, titled “The Language Revolution: How AI Improves the Way Businesses Communicate,” reveals that...

Redundancies on the rise as employer costs soar 

According to new research by the CIPD, almost a third (32%) of UK employers are planning redundancies or reducing hiring due to rising employment costs. This shift marks the highest increase in redundancy plans in the past decade, excluding the...

Digital office romance, DEI commitment, and the limits of workplace expression

Love in the digital officeOffice romance thrives in the hybrid era, with 86% of employees saying remote work makes forming connections easier. Gen Z is especially open to workplace relationships, with 45% dating a colleague and 11% dating a manager....

Support employee needs in the work-from-home conflict

Employees face confusion over ever-changing work-from-home or return-to-office demands. Offering a practical and balanced approach can save companies from operational chaos and an unhappy workforce, wherever they are located. The work-from-home debate rages onWhen the Mayor of London weighs in on...

Voodooism protected, Labour MPs’ WhatsApp scandal, and AI restrictions in workplaces  

Voodooism recognized as protected religious belief in UK tribunal An employment tribunal ruled for the first time that voodooism is a protected religious belief under UK workplace equality laws. The decision came in the case of a council worker who sued...

One in ten sales pros will secretly juggle multiple jobs by 2028

According to Gartner, by 2028, one in ten sales professionals will leverage AI-driven efficiency to work multiple jobs secretly. As artificial intelligence continues to automate routine tasks, sellers will find themselves with surplus time—some of which may lead to “overemployment,”...

UK Customer Experience Awards 2025 – open for entries

The original and still the biggest customer experience awards programme in the industry kicks off again today! The UK Customer Experience Awards now its 16th year, brings together leading UK-based firms and the best CX experts in the country to...

Taskrabbit and IKEA partner to simplify furniture assembly for customers

Same-day service platform Taskrabbit is expanding its partnership with IKEA to offer a fully integrated furniture assembly solution for customers. The new collaboration enables IKEA shoppers to book and pay for Taskrabbit assembly services directly at the time of purchase,...