Archives

What changes will Web 3.0 bring to CX: a comprehensive guide

With blockchain, NFTs, and the metaverse growing in popularity it is making way into Web 3.0. The previous versions (Web 1.0 and Web 2.0) came to be slowing and in stages. Therefore, it would seem that Web 3.0 is on...

Wisdom’s digital CX series will be held in April: get your discount today!  

Wisdom announced its Digital Customer Experience Series – Europe edition, to be held virtually on 20 – 21 April 2022 and CXM is pleased to support this event as a media partner.   The event will explore the changing customer expectations in...

How blockchain could solve the advertising sector’s challenges

There are over 6,500 different cryptocurrencies, all varying in size of market capitalisation, which have different followings and trading volumes. Some of these are meme coins that have a supporting business model flimsier than a house of cards.  However, the vast majority are...

Facing the truth: customer support agent turnover rate is constantly increasing 

One of the defining workplace themes of 2021 was the Great Resignation. Employees started leaving their jobs at record rates, with 4.3 million people quitting in September 2021 alone. Shortly after, many employers began forecasting a focus on retaining talent,...

Vulnerable leadership is key: building a bridge from intent to action

Last week, I talked to Miranda Cain, the managing director at Elev-8, a consultancy dedicated to changing behaviours to elevate business performance. The team behind Elev-8 won over 27 awards, including the UK Business Awards™️ in 2021. With over 25 years...

The winning story: how is troy revolutionizing the debt collecting process?

There’s always something a bit magical about ICXA. Over the past three years, I’ve had the privilege of judging and engaging with some of the best CX initiatives in the world. Many of these inspire fresh thinking about how we...

Drift’s new report: how personalized conversations can convert to leads

Drift has released their new report, which analysed 41 million conversations looking at how conversations can convert to leads which will bring about more conversions, pipelines and happier customers. This is a short overview of the report: “The Science and...

Data, discovery and innovation: shoppable media breathes new life into eCommerce

Since the content and commerce company, PopSugar acquired PICT to create photos that users could conduct purchases through, shoppable media has gained significant traction across digital publications, video, and social platforms. Yahoo’s In The Know publication saw its shoppable, video-centric...

Latest Gulf Sustainability Awards 2022 launched at the Netherlands Pavilion in Dubai 

Organized by Awards International, a pioneer in conducting awards in the Middle East region, launched their latest edition of Gulf Sustainability Awards 2022 to be held at the Netherlands Pavilion in Dubai.  ‘Together, we want to communicate how to find sustainable...

Women in CX: what does it take to build an empowering startup community?

Clare, you have launched the world’s first global online membership community for Women in CX (WiCX community) on International Women’s Day, March 8th, 2021. Soon after, your LinkedIn page reached over 4.5k followers and in one year, your community membership...