Category: Customer Experience

How Customer Conversations Make or Break CMO Careers

Customers are the life and blood of today’s businesses. The Chief Marketing Officer (CMO) is the champion of these VIPs, and in this role they must facilitate continuous, two-way conversations, both on a personal and professional level. Failing to do...

Tesco Home Deliveries Hit by Computer Glitch

Thousands of Tesco customers have had home deliveries cancelled as a result of a computer glitch that is affecting services nationwide. A spokesperson for the supermarket said that up to 10% of customer orders had been affected. Many customers took to social...

McDonald’s Is Taking Its Biggest Risk in History

McDonald’s is taking one of the biggest risks in the company’s history by adding fresh beef to its menu. The fresh beef patties, which will be available at restaurants nationwide next year, have been slowing down customer service — something McDonald’s has...

CarFinance 247 to Move 420-strong Team Into Manchester’s Universal Square

Online motor finance firm CarFinance 247 is relocating its HQ to Universal Square in Manchester. The company plans to move its 420-strong workforce to a 40,000 sq ft office at the scheme this August. Manchester property and investment company MCR Property Group,...

‘Love At First Sight’: The Bizarre Story of How Amazon’s Deal for Whole Foods Went Down

Amazon shocked the world last week when it announced a $13.7 billion deal to buy organic-grocer Whole Foods — a warning shot that officially put competing grocers on notice and sent their shares tumbling. In a town hall meeting the day the deal...

Amazon Just Spent $13.7 Billion to Prove Once Again That It’s the Most Dangerous Company in Tech

It’s no secret by now that Amazon, the so-called “everything store,” has zero hesitations or compunctions about entering a new market and completely upending it. Amazon did it with books. Amazon Web Services did it with the IT department. Now, with its...

7 Ways Modern Knowledge Management Performs Customer Experience Miracles

An old proverb “knowledge is power,” was initially derived from a closely related Latin aphorism first used in a work by Sir Frances Bacon then later published verbatim as scientia potentia est, by his secretary Thomas Hobbes in his original...

Tesco Enjoys Best Quarterly Sales Growth Since 2010

The supermarket giant reports figures ahead of City expectations in the latest sign of improvement under boss Dave Lewis. Tesco has reported its best quarterly sales growth in seven years as it said it was holding back inflation pressures to keep...

Long live the High Street!

Retailers resigned to a significant drop in footfall this year should take advantage of multi-sensory innovations to draw consumers back in-store, research suggests. A new report commissioned by Mood Media found that over 60% of retailers expect their footfall to drop...

3 Ways in Which Predictive Analytics Technology Can Get You More from Your VoC Data

“Consumers don’t think how they feel. They don’t say what they think and they don’t do what they say”, the legendary David Ogilvy once said. So, when surrounded by an ever growing amount of customer data, how can you really be...