Category: Customer Experience

What Do Masters of Retail CX Do?

In the race to build lifelong loyalty, more brands than ever are jostling to put customers into the centre of their organisation. But in the struggle, many forget that it’s no accident there are two words in the phrase “customer...

Top 75 Customer Experience Blogs & Websites For Businesses

Feedspot made a list of top 75 CX blogs, and we’re delighted to say that our magazine made it to the top 20 (which are featured in this article). To check out the entire list, please click the link at the...

How Companies Improve Customer Relationships with Service Management

Customer relationships are critical to any company’s success, and field service is one industry where the logistics involved in improving those relationships presents some unique challenges. Simply put, field service management refers to company personnel resources, typically a service technician, on...

This Is Google’s Plan for an Adventurous New UK Headquarters with a Pool and Basketball Court

Google has finally submitted plans for its long overdue UK headquarters in King’s Cross, London. The detailed plans show a Google building with a 3-lane 25 metre swimming pool, a 200 metre rooftop running trail, and a large sports hall...

More Buck for Your CRM

Less than one third of SMEs are extending their CRM deployment across all departments in a way that enables company-wide, data-driven, strategic decision-making. This is the key finding from our recent research[1] that investigates the business objectives and key operating benefits...

75% of UK Shoppers Worried about Fake Online Reviews

75% of UK shoppers are worried about fake online reviews, research by global reviews and customer insights company Feefo has found. Feefo is a global company that requests genuine customer reviews on behalf of brands, and their outstanding initiative brought them The...

What’s Really Stopping Your Customers from Buying?

Shopping should be a simple, painless process, but too often it is anything but. As we start our customer journey, whether in a shop or online, we begin to encounter those irritations that make us want to give up. It...

What’s the True Value of Happy Customers?

What is it that makes customers happy? And what’s a happy customer worth? 76 percent of UK consumers say having a positive customer experience with a brand is more important than the actual product itself, according to the results of a new...

Tear Down Internal Silos in 7 Steps

LONDON — The sixth annual Customer Focus Summit, set in the heart of London’s busy Kensington high street, gathered professionals from various industries to discuss customer experience, brand management, social media and service. But one topic introduced by springboard discussion panelist...

Birthday Messages and the Power of Personalisation

Think about your last birthday. With Facebook making it so easy to send a happy birthday wish, no doubt you were inundated with friend-love. Friends that you haven’t spoken to for 12 months come out of the woodwork for the...