Category: CXM News

Apps Associates tackles healthcare’s pain points with new tools

Apps Associates has introduced AppsAccelerate for Healthcare, a suite of solutions that tackle the unique challenges of the healthcare sector. Powered by Oracle Cloud, the offering combines advanced analytics, workforce optimization, financial planning, and inventory management tools to help healthcare...

How will President Trump’s proposed policies impact consumer shopping habits?

As President Trump’s proposed economic changes spark national debate, a new Market Pulse study from InMoment explores how these policies may shape consumer shopping behaviours and pricing expectations. The research, which surveyed over 1,000 U.S. adults and analysed 45,000 social media...

Sabio Group secures silver in EcoVadis sustainability assessment

Sabio Group has achieved a Silver medal in the EcoVadis sustainability assessment, positioning itself among the top 15% of companies worldwide evaluated by EcoVadis, a business sustainability ratings provider. With an overall score of 71 out of 100, placing Sabio in...

Consumers want instant payments in this economy. The majority of companies still struggle to keep pace

Behind every company’s digital transformation is its need to meet customers’ needs. In today’s age, if a company is selling any kind of service or product, instant payment options are a must. However, many companies are struggling to keep pace. According...

Workers warm to agentic AI, but trust and quality concerns remain

A recent study by Pegasystems highlights the growing adoption of agentic AI in the workplace, revealing that 57% of workers are inclined to use AI agents and 58% are already incorporating them into their daily tasks. Early adopters are experiencing significant...

ServiceNow expands global partner program

ServiceNow has enhanced its global partner program with nearly quadrupled investments in incentives and specialisations to foster growth and enhance customer outcomes. In addition, Infosys and Cognizant are now Global Elite partners, which is the highest level in the program. “Over...

Reputation enhances platform with AI-powered features for deeper customer insights

Reputation has announced a major expansion of its platform, introducing new features to help businesses gain deeper customer insights and act on real-time feedback. The tools aim to close the gap between brand perception and customer experience. The updated platform combines...

Conversica launches AI-powered agents to streamline car buying process

Conversational AI solutions provider Conversica has debuted its latest innovation for the automotive industry: AI Agents powered by AnswersIQ for Auto. Announced during the NADA Show 2025 in New Orleans, the solution is designed to deliver real-time, 24/7 access to...

New Qualtrics and SAP collaboration seeks to enhance employee engagement and reduce attrition

Qualtrics and SAP have announced a partnership that seeks to enhance employee engagement, reduce attrition, and support the development of top performers, all through the integration of the companies’ solutions: SAP SuccessFactors and Qualtrics XM for Employee Experience. Organisations utilising SAP...

Oracle introduces AI agents and generative capabilities to simplify sales processes

Oracle has unveiled AI agents and generative AI features within Oracle Fusion Cloud Sales to improve sales engagements and streamline processes. These tools, now available as part of Oracle Fusion Cloud Customer Experience (CX), harness integrated data from finance and...