Category: CXM News
This week in CX: Meta, Emplifi, and Genesys
Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at the new Metaverse Experience showcase, social media trends report and financial product and service onboarding pain points. We also have the latest business updates from...
This week in CX: Twitter, Amazon, and cost-of-living business updates
Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at Forsta’s predictive analytics, the eighth annual State of Marketing report, and a mass of new business updates caused by the cost-of-living crisis. This includes comments...
This week in CX: Alida, Microsoft Teams, and NordVPN
Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at Microsoft Team’s integration into ‘walkie-talkie’ devices, Alida’s new conversational surveys product, new research into data breaches, and how industries have progressed 2 years on from the...
This week in CX: Odigo, Authenticx, and Qualtrics
Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at a new product from Qualtrics, the launch of a new digital company, new M-Cube research into Gen-Z shopping attitudes, and the latest business updates from...
This week in CX: Cisco, Royal Mail, and Optimizely
Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at Cisco’s newest report on consumer privacy, new tools to enhance customer service calls within the call and contact centre industries, Optimizely’s new tool for customer...
Let the red carpet roll: the UK CX Awards winners revealed
Celebrating the best work a team or organisation can achieve is in the DNA of Awards International. For 14 years, this company has been building a platform for CX initiatives to get recognised and set a new standard for customer...
This week in CX: Qualtrics, Optimizely, and Serena Williams’ marketing campaign
Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at new research into the cost-of-living crisis, contact centre issues, and Qualtrics’ new solutions to directly help those contact centre problems. Key news On September 19th, Feedspot...
This week in CX: Kantar, Sabio, and Vodafone
Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at customers fleeing businesses with slow-to-act commerce experience, Kantar’s BrandZ Most Valuable UK Brands 2022 report, and Reputation’s automotive report revealing new trends and customer attitudes. Key...
This week in CX: Medallia, HubSpot, and Spotify
Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at Medallia’s integration with Salesforce, a new product launch by Forsta and Spotify, and new research from inriver about what really drives customer loyalty in the cost-of-living...
This week in CX: Reputation, Salesforce, and Qualtrics
Happy Friday! We’re bringing you the latest roundup of industry news. This Friday, we’re looking at new Gartner research, the upcoming launch of Starbucks Odyssey, latest updates by Reputation, and what to expect from the partnership between Sprout Social and Salesforce. Key...