Category: CXM News

Victoria’s Secret partners with Global-e to enhance international e-commerce

Lingerie retailer Victoria’s Secret has picked Global-e, a global direct-to-consumer e-commerce platform, to transform its international online operations, particularly in key markets like Canada and major European countries, including Germany and France. The partnership allows Victoria’s Secret to implement a fully...

Consumers are turning away from dynamic pricing and seeking price consistency

A recent survey by Gartner shows that 68% of consumers feel that brands exploit them using dynamic pricing strategies. These pricing tactics have fuelled distrust, with 80% of respondents saying consistent pricing builds brand trust. Moreover, 42% expressed a willingness...

Flexibility is key for hourly workers

According to Branch’s report, almost half of hourly workers now prioritise scheduling flexibility over traditional benefits like paid time off and health insurance. The survey showed that 46% rank flexible hours as their key benefit, compared to 44% for paid...

Real-time responses, trust, and personalisation among key trends in customer communication in 2025

With over 800 billion interactions taking place annually across industries, the trends shaping digital communication point to a growing demand for speed, personalisation, and trust. By 2025, key statistics indicate that customer expectations will continue to rise, driving companies to...

AI lending solutions firm Zest AI announces $200 million growth investment

AI lending technology firm Zest AI has announced a $200 million growth investment from Insight Partners, a global software investor. The significant funding is set to propel the company into its next phase of innovation, with a focus on advancing fraud...

UK financial sector faces talent shortage as 63% struggle to attract young workers

According to a survey by Davies, the UK financial services sector is facing a pressing challenge, as 63% of employers report difficulties in attracting young talent. Despite 70% of respondents claiming their workplaces foster a positive and supportive culture. The survey...

Generative AI and cybersecurity among top risks for healthcare providers in 2025

Healthcare provider organisations face increasing risks tied to generative AI, cybersecurity, and evolving compliance demands in 2025, according to Kodiak Solutions’ annual Top Risks report. The findings, derived from audits and discussions with leaders at major U.S. hospitals and health...

Pega unveils AI-powered payment dispute solution

Pega has updated its Smart Dispute solution to transform customer experiences by streamlining and accelerating the resolution of payment disputes and fraud claims. For customers, this means faster resolutions, smoother interactions, and a more seamless experience regardless of their payment...

London Christmas parties make a comeback with 75% office attendance in 2024

This year, London’s office holiday parties are back in full swing, with 75% of employees planning to attend an employer-organised Christmas party, revealed a survey by London Heritage Quarter. This marks a notable rise from 2023, when just over half...

32% of tech workers struggle to keep up with rapid change

According to the latest survey by Kahoot, nearly half of the tech professionals (40%) are concerned their skills will be obsolete within three years, underscoring the urgency for modernised upskilling solutions. With 32% citing AI’s rapid evolution as their main...