Category: CXM News

Big Lots launches app to streamline shopping experience for members

Big Lots has launched the Big Lots app to provide a more seamless and rewarding shopping experience for its customers. Available to both current and new members of the Big Rewards loyalty program, the app provides many features tailored to...

Gen X and Boomers lead the charge in digital ad engagement

The latest LoopMe study shows that Gen X and Baby Boomers are the most responsive to digital advertising. Over a third (37%) of 45-54-year-olds and 40% of 55-64-year-olds report that they purchase online ads every few months. These numbers surpass...

New survey reveals personalisation as top priority for car buyers

A recent survey by Blue Yonder highlights personalsation as a crucial factor for prospective car buyers across the U.S., UK, France, and Germany. The 2024 Consumer Automotive Personalisation Survey reveals that over 40% of respondents planning to purchase a car...

Dialpad revamps its AI contact centre platform

AI-powered communications vendor Dialpad has announced the launch of Dialpad Support, which expands its existing Ai Contact Center into a comprehensive next-generation platform. This enhancement builds on the company’s current capabilities, delivering significant upgrades that transform how businesses manage customer...

SurveyMonkey’s WhatsApp integration boosts engagement and audience reach

SurveyMonkey has expanded its social sharing options by adding WhatsApp, enabling customers to share surveys and forms directly to WhatsApp groups and contacts with a single click. This addition joins SurveyMonkey’s existing social sharing integrations—LinkedIn, X (formerly Twitter), Facebook, and...

Zendesk unveils adaptive AI pricing to drive scalable customer service

Zendesk has unveiled its AI Dynamic Pricing Plan, an adaptive pricing model that allows businesses to integrate AI into their customer service in a way that best meets their evolving needs. By enabling companies to shift their investments dynamically between...

Meta launches beta program to transform education with VR and XR

Meta has announced its Meta for Education beta program, designed to explore the potential of VR and XR in university education through Meta Quest headsets. By collaborating with several universities in the US and UK, Meta aims to transform learning...

The Access Group acquires US digital guest engagement provider Paytronix

Business management software provider Access Group has announced its acquisition of US-based Paytronix, a guest engagement platform for restaurants and convenience stores. This marks one of the company’s most significant acquisitions in over 30 years and its commitment to expanding...

New retail media solution from dentsu and Salesforce drives growth through personalisation

Dentsu has partnered with Salesforce to launch Smarter Media, a retail media solution powered by AI designed to speed up monetization by allowing personalised buying journeys. According to Salesforce research, consumer expectations around retail experiences are evolving, with 80% of customers...

RingCentral amps up its AI contact centre platform with Verint integration

RingCentral has added Verint’s leading workforce engagement management (WEM) and CX automation solutions to RingCX, its AI-powered contact centre platform, as part of the latest partnership. RingCX customers will now be able to improve employee productivity and customer experiences, ultimately...