Category: CXM News

This week in CX: social media may be responsible for shopping scams

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at online shopping scams and how social media is assisting in this; consumer issues with communication from their bank; and what marketers think of...

This week in CX: staff wellbeing is tied to business growth

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at consumer attitudes to small businesses’ customer service advantages, and how staff wellbeing is impacting business growth when neglected. Key news Meta has completed its customer service...

This week in CX: which generations are struggling with paying the bills?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the generational differences in affordability in the cost of living crisis, as well as what SMBs are planning with AI. We also have...

This week in CX: UK marketers are struggling with generative AI and customer connection

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at how marketers in eCommerce are missing that vital customer connection, and how they may be lacking behind now we have generative AI at hand....

This week in CX: the challenges of personalisation

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at personalisation in focus – with Twilio’s new research on how it could be AI-driven, and how retailers now see it as their greatest...

This week in CX: AI and ML continue to play a key role in business development

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at Sitecore’s new OpenAI integration, the latest data perspectives on in-store omnichannel strategies, and the data on supermarket grocery spending over Easter, provided by...

This week in CX: automation and ITSM trends for 2023

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the latest research reports in IT Service Management trends, influencer marketing, and first-party data. There’s also new comment about Google’s plans to introduce...

This week in CX: is customer service in supermarkets still up to scratch?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the top 10 supermarkets in the UK and which ones are on top for their customer service efficiency. Also for supermarkets, they’re seeing...

This week in CX: which customer service sector is on top?; plus TikTok & HubSpot

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at new research into how social media is being used for brand sharing and exposure. When it comes to customer service, the fashion industry has...

This week in CX: the determination to fix customer frustrations is strong; plus Twilio & Disney

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at new research into how determined companies are for great CX even in our tumultuous times. There’s also research into how investments into customer...