Category: CXM News

This week in CX: Microsoft, Gartner, and Awards International

Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at new Gartner research, reports by Reputation and Digital River, and the 4-day work week trials.  Key news Our partners, Awards International, are pleased to announce...

This week in CX: Alida, Zendesk, and Amazon

Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at Zendesk’s newest integration, Amazon Prime changes, and the recent Gartner survey.  Key news Alida introduced its newest Summer 2022 product release – Customer Journeys – as...

This week in CX: Medallia, Qualtrics, and Sabio

Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at the call centre industry, the metaverse, and the next e-commerce rush.   Key news According to new analysis from the Qualtrics XM Institute, companies with the best...