Category: CXM News

World’s First AI University in Abu Dhabi Delays Opening to 2021

The world’s first university dedicated to artificial intelligence in Abu Dhabi has pushed its opening date for the inaugural class to January 2021 due to COVID-19. Mohamed bin Zayed University of Artificial Intelligence (MBZUAI) was set to welcome its first students...

Can We Really Be Productive In the Comfort of our Own Home?

All it takes is one major event or natural disaster to disrupt the way businesses operate, which can ultimately negatively impact productivity and the bottom line. These events can often prevent us from working in our corporate offices, conducting business...

Over half of customers choose to watch ads rather than pay for video content

The research conducted by the global provider of advertising technology Rakuten Advertising drives some important conclusions. It shows us that 38% of 4,500 interviewed adults in the UK, France, Germany, Italy, Spain and the Netherlands spend more than three hours...

5 Lessons We Learned from Corona

As we all witnessed, Coronavirus does not check your bank balance, car model, skin color, your caste, creed, religion, and even borders. It just strikes everyone without checking passport control. We have been passing through strange kind of days. We really...

Easing the Contact Centre Compliance Burden

Cyber fraud has seen a 55 percent year-on-year increase in the UK in recent years with criminals successfully stealing £1.2 billion through fraud and scams in 2018. The world of telecommunications is far from immune, with 170m fraudulent calls blocked...

Geidea Announces Partnership with Brilliant Basics

The Middle Eastern fintech company Geidea Solutions have announced collaboration with Brilliant Basics, a design-led innovation studio, to help promote the vision for becoming a leading digital financial services company in the region. Geidea’s vision is to enable cashless payments for...

Cupola Partners with Avaya to Boost Contact Centre Capabilities

The leading regional BPO Cupola Teleservices joins forces with Avaya to deliver uninterrupted contact centre services to its customers while ensuring the health and well-being of employees now working remote. The company’s technology upgrade secures that services provided to customers in...

Global Futurists: Episode #2 Mitali Chopra

In Summary: Mitali Chopra An Engineer turned Global Business leader turned Leadership & Business Coach ! Every passing year , my belief gets stronger that life is about creating meaningful and positive impact. Coaching talented leaders to achieve their true potential gives me that...

Global Futurists: Episode #1 Dr Yvonne Thompson

In Summary: Dr Yvonne Thompson CBE FRSA, FSGCW,FKCL Game changer, campaigner, activist, she has over 33 years, experience in the Communications, Marketing and PR industry, advising corporates, public sector, educational establishments and government championing equality, diversity and inclusivity in the workplace. Honoured by...

Emirates to Operate Repatriation Flights to 8 Cities

Dubai-based airline Emirates announces passenger flights plans to 8 cities across the world: Frankfurt, Jakarta, Johannesburg, Lagos, London Heathrow, Madrid, Manila and Tunis. Travellers to Johannesburg, Lagos and Tunis must contact the respective embassy or consulate in the UAE, while travellers...