Category: Digital Experience

Merging ‘Front’ and ‘Back’ Offices to Retain the Digital Customer

The rise of new technologies and their impact on a multitude of sectors has defined the digital disruption of recent years.  Banks continue to close branches as the thirst for more efficient and online services grows, while a renewed focus on Digital...

Order Your Car Parts Online – it’s Easy and Quick

Ordering auto parts online is very much the done thing nowadays – being out of action for weeks while you wait for a new part should no longer be an issue. There are lots of parts to be discovered at autopartspro.uk...

The Data Scientists in the Shadows

Data scientists are increasingly sought after, with companies paying a premium to attract individuals with analytical, statistical, and technical skills to use a range of technology to improve overall Customer Experience. As important as these individuals are, there is another overlooked...

Banks Reinvent to Remain Relevent in Digital Landscape

Banks are springing into action as the battle for the customer intensifies; according to the recent UK Customer Satisfaction Index, financial services firms have made significant improvements, in comparison to previous years. Banks and non-traditional financial institutions are shifting their focus...

Omnichannel Experience: Letting Customers Lead the Way

In a digitally-enabled world the roles of traditional individual channels are being redefined. As consumers, we expect to be able to interact with a brand of choice when, where, and however we want. We also insist the organisation  ‘know’ us...

Kantar TNS and Qualtrics partnership will ‘create strong customer relationships’

A partnership between Kantar TNS, one of the world’s largest research agencies, and experience management firm Qualtrics is set to help organisations “put customers at the heart of their business”. The alliance brings together Kantar TNS’s worldwide network of Customer Experience...

HSO Helps Kohler Co Embark on a Digital Journey

IT provider HSO has partnered with leading commercial and industrial Kitchen and bathroom products manufacturer Kohler Co to streamline their communications using Microsoft Dynamics and provide foundations for future development. The deal will help Kohler’s accounts using Microsoft Dynamics 365 Sales...

About Tyne!: Newcastle Council Reveals Digital Experience Overhaul

Newcastle City Council has announced a major Digital Experience shake-up for local citizens thanks to a new partnership. Customer engagement firm England Verint Systems Inc, will improve automated digital customer services for the council’s employees and Newcastle residents. With a population of almost...

Six Skills a Succesful IOT Developer Needs

The Internet of Things (IoT) will continue to transform the digital landscape in 2018. Here CXM presents six skills IoT developers need to be successful in this pioneering field. 1. Ability to work in a team/listen and cooperate The Internet of Things...

Five Trends that will Dominate Digital in 2018

TREND #1 The year of the MVP The MVP (minimal viable product) approach has been around for a while now but we’re expecting to see its adoption accelerate in 2018, becoming the ‘accepted’ way digital is done. So why will this year be...