Category: Employee Experience

CXM Book Shelf: Culture Fix

A positive company culture is more important for businesses now that at any stage in their history, with a recent poll suggesting 92 percent of senior executives cite cultural change as a critical driver to increase their firm’s values, but only...

The Seven C’s Strategic Approach to Successful Recruiting

According to a recent survey published by Harvard Business Review, 41 percent of board members recognise their biggest challenge is attracting and retaining top talent. We also know that with good leadership, talent does not come and go – rather talent comes...

UK Employees Want Legal Requirement to Protect Workforce from Bots

Most UK employees anticipate a positive impact from artificial intelligence (AI) in the workplace, a new report from Genesys has revealed. The global leader in omnichannel Customer Experience and contact centre solutions studied the evolving relationship between employees and technology in the workplace. They...

Productivity Suffers as Employees Struggle to get Internal Info

UK employees are wasting two hours each week trying to track down the right information internally, which is in turn impacting the quality of customer service they deliver. That is the findings from new research by 8×8, which quizzed 2,000 employees in...

How Startups Disrupt the Financial Ecosystem

...

Employment Rights for Working Parents

The number of men taking paternity leave dropped to 31 percent in 2019, according to law firm EMW.   Despite the introduction of shared parental leave, figures marginally decreased from the 2018 figure of 32 percent. The question is: why are the numbers...

Study Shows the Power of ‘Thanks’ for Employees

New research reveals that business leaders who thank their staff experience reduced staff turnover, improved staff retention, and more successful talent acquisition. A study of 1,253 workers, carried out by workplace and incentives provider, One4all Rewards, and published in The Magic Word for...

Remote Working: Identifying and Preventing Security Breaches

The workplace has evolved beyond recognition for many people in recent years, with one of the most significant changes being that more and more people are now offered the option of working remotely. This incentive is a result of a...

Seven Steps to Solve the Digital Talent Shortage

The talent conversation is a hot one in digital. With the ever-increasing number of tech start-ups, expanding global tech vendors, transformational businesses, and digital agencies, there is a finite number of people with the right skillset at any one time....

The Changing Shape of the Workplace

It wasn’t that long ago that getting a “job for life” was the aspiration of those leaving school and college.   From gaining an apprenticeship to being part of the furniture, having a salary, a pension scheme, and the golden handshake – you were living the...