Category: Events

UK Employee Experience Awards Finalists Announced

The finalists for the 2018 UK Employee Experience Awards have been revealed, with a huge list of some of Britain’s best-known businesses competing across 20 categories. The finals will be hosted by Awards International at London’s Park Plaza Riverbank hotel on...

Usability247 on Board as Partners for 2018 UK Digital Experience Awards

User experience experts Usability247 have been named as partners for the 2018 UK Digital Experience Awards, which are returning to London this summer. The firm helps businesses implement effective digital user experience initiatives for big name clients including Telefonica (O2) and...

BT Business & Public Sector: Complaint Handling Team of the Year

BT’s Business and Public Sector Complaints team has picked up one of the top honour at the 2018 UK Complaint Handling Awards. They won the coveted Team of the Year award at the gala event, which was held at London’s Park...

Sage: Leading the way in Utilising Customer Reviews

Accountancy software firm Sage, in partnership with Trustpilot, have been named winners in the Utilising Customer Reviews category of the 2018 UK Complaint Handling Awards. The B2B company told judges of their customer reviews process, in which every customer who leaves...

United Utilities: The Pro-Active Approach to Customer Satisfaction

Uniting complaints teams from across their various departments has led to huge improvements for United Utilities, whose achievement has been celebrated at the 2018 UK Complaint Handling Awards. The UK’s largest listed water company, United Utilities was unhappy with how complaints...

CrossCountry: Making a Rail Difference for Passengers

Identifying problems with customer complaints and allowing improved communication through digital means such as a mobile app has led to major success for train firm CrossCountry at the 2018 UK Complaint Handling Awards. The company, which operates the UK’s longest direct...

H2-WOW: Water Result for Severn Trent

A project by Midlands utility firm Severn Trent Water to reduce complaints has caused a big splash at the 2018 UK Complaint Handling Awards. The company told judges at the recent event in London about their Customer Journey Improvement initiative, which...

Giffgaff/Firstsource: Gamechangers in Complaint Handling

An overhaul of how complaints are dealt with has earned mobile provider Giffgaff a UK Complaint Handling Award along with the firm’s outsourced contact centre provider Firstsource. The companies were finalists in the Best Personal Entertainment & Telecoms category, where they...

Thomas Cook: Complaint Handling now ‘Embedded in DNA’ of Firm

Thomas Cook are used to taking customers on journeys to holiday destinations across the globe, so when the firm embarked on a “transformation journey to deliver a Centre of Excellence for complaint handling”, they knew exactly how to go about...

HSBC: Turning a ‘Terrible’ Mortgage System into an Award-Winning Customer Journey

HSBC is one of the most reliable names in UK banking, and with two new UK Complaint Handling Awards in their trophy cabinet, the high street fixture is on its way to a very successful 2018. The bank won Gold in...