Category: Events

Winner Focus: Capital One

The recent UK CX Awards was a night of celebration for all finalists, but Capital One stole the show by walking away with the much-coveted Overall Winner title. The credit firm blew judges away with its Principal Based Servicing, which netted...

Winner Focus: FoundIt!

Fed-up with customer frustration on retail websites, digital trailblazers FoundIt! have reinvigorated online shopping, and found themselves onstage at Wembley Stadium to receive a coveted UK Customer Experience Award. The London-based data platform firm, which helps digital retailers streamline services for...

Winner Focus: Brand Biology

Bristol-based Brand Biology has proved to be a firm which understands the science of good service with their incredible win at the 2017 UK Customer Experience Awards. The company was named Best Customer Experience Training Company at the recent gala event...

The CX Factor

It was a night that entrants will remember for a long time, and winners will never forget – the 2017 UK CX Awards brought the country’s premier companies with a true passion for their customers together at London’s Wembley Stadium. The...

UK Business Awards Finalists Announced

The finalists for the 2017 UK Business Awards have been announced, with a shortlist of hopefuls representing the very best firms in the country. Known as ‘The Dons’, the awards are among the hottest contested industry prizes in the UK, with...

The Countdown Begins for the CX Awards 2017

The champagne is on ice and all eyes are on London’s iconic Wembley Stadium for the UK Customer Experience Awards 2017. The ceremony on September 28 will bring together the cream of the UK’s customer service talent for a celebration of...

Win at Complaint Handling with Upcoming Conference

Customer complaints are a fact of life for any business, but how they are handled can be the difference between losing a customer for good, or winning them round and reinvigorating their loyalty. The skill of complaint handling has moved to...

Award-Winning Customer Experiences in Financial Services

Do outstanding experiences in financial services exist? Frowns and blank looks are not uncommon responses to the question: which financial service companies provide consistently outstanding customer experiences? The industry, particularly outside the US, is still lagging behind others. For too long it...

Innovation: Always Start with the Customer

We all have a good idea of what innovation means. New ideas. News ways of doing things. Game changers. Doing something better. Differently. And crucially, before anyone else. But what does innovation look like for Financial Services in today’s fast-paced world...

Huthwaite International: A New Partner of the UK Customer Experience Awards

Huthwaite International, a world leader in sales, negotiation and communication skill development, became a partner of The UK Customer Experience Awards, the biggest customer experience event in the world, organised by Awards International Ltd. As a global skills development company, Huthwaite...