Category: Interview

Contact centres at a crossroads: interview with Sat Sanghera

The contact centre has been the bedrock of customer experience strategy (and source of customer frustration) for the last 35 years. But will the advent of AI change all of that? What is the evolution of the contact centre now set...

The evolution of technology through a businesswoman’s lens: Interview with Medallia’s Simonetta Turek

In honour of Women’s History Month, and our campaign to raise the volume on women’s voices in business, Customer Experience Magazine is honoured to host an interview with Simonetta Turek. She is the Chief Product Officer at Medallia, and has...

We are all CX – the mantra that made Univar Solution a trustful company      

As the main media partner for Awards International, Customer Experience Magazine get exclusive access to the winning companies all around the world. We interviewed Sam Wegman, VP of Customer Experience at Univar Solutions.  We discussed her career path and how her...

CX without traditional surveys: how is AI changing the way we collect and analyse feedback?

Over the last few years, we have seen major advancements in obtaining customer feedback, and technology. Surveys are dying out, and artificially intelligent robots are communicating with us at the speed of light.  Let’s put them together – how is the...

Challenges, crisis, and being cost-conscious: a chat with retail expert Elissa Quinby

In the current financial state, industries are taking a hit. We’ve seen a multitude of issues from supply chains and warehouse shortages, even to workers’ strikes. It’s especially no exception for retail, which has become a common topic of discussion...

MK:U Innovation Hub blurring the boundaries between education and work: interview with Lynette Ryals  

In November 2022, a few members of the CXM team had the honour of visiting the MK: U Innovation Hub in Milton Keynes. Opened in 2022, the MK: U Innovation Hub will act as the central point of support for...

Understanding signals from customers beyond the surveys: interview with Bill Staikos   

Last week, we had the honour of hosting an interview with Bill Staikos, Senior Vice President, Evangelist & Head of Community Engagement at Medallia. He has more than 25 years’ experience driving customer and employee experience excellence, and proven expertise...

The art and science of CX: a conversation with Nate Brown

‘Don’t feel like you have a system locked in. That’s not going to be possible here. Always be curious. Be experimenting. Be learning and in that way you get to design experiences that will be helpful and relevant to your...

Get Wonky: a blockchain of culture programme by Eltizam

You can find Renata’s audio interview with Chris Roberts at the end of this article. Innovative customer experiences and sustained customer engagement are top priorities for many organisations. Whilst defining strategies, many organisations tend to overlook the critical contribution that employee...

7 years of Awards International in Serbia: what does it take to build a successful business?

Awards International DOO, a company dedicated to running successful business awards programmes, celebrates its 7h anniversary this year. Customer Experience Magazine (CXM) interviews two of the leaders about Awards international’s business journey which has spanned over a decade now. We’re the...