Category: Uncategorized

How positive recognition can lead to long term profitability

Employee recognition has been defined as ‘the timely, informal or formal acknowledgement of a person’s or team’s behavior, effort or business result that supports the organisation’s goals and values, and which has clearly been beyond normal expectations.’ Employees respond to appreciation...

Financial services win back customers affections according to Nunwood’s 2014 Customer Experience Excellence report

During the recent global recession, customer trust in the financial industry was at an all-time low. However, the 2014 UK Customer Experience Excellence (UKCEE) report shows that financial services have mounted a recovery to become this year’s biggest climbers when...

Customer Experience Trends for 2015

Neil Woodcock, chairman of The Customer Framework shares his predictions for 2015. Customer Experience is a board level item in most large organisations but sometimes the discussion becomes more about internal processes and systems than about the customer! We need to...

How to keep up with customer expectations when moving into bricks and mortar

If we are to believe recent news reports, it would seem that Amazon is making plans to trial its first high street store in the US. As a brand that is well established in the online world, will they be...

Finalists announced for the UK Employee Experience Awards

The Finalists for the inaugural UK Employee Experience Awards 2014 have been announced this week. Congratulations to the 66 companies who have been shortlisted across 14 categories for delivering outstanding employee experience, with consequent benefits not only to their teams,...

Quality, Standards and the link to Business Awards

Quality is defined by the Oxford Dictionary as ‘The standard of something as measured against other things of a similar kind; the degree of excellence of something.’ The importance of quality in the journey to excellence has therefore led to the...

RBS to create new challenger bank using Artesian technology

Artesian, the innovative developer of social intelligence software, has announced that the Royal Bank of Scotland (RBS) is using its solution to help it to measure the levels of engagement between its relationship managers and their customers. Recent studies have...

Apple to open Research & Development Centre in Cambridge

Apple is reportedly set to open an office in Cambridge, yet another sign that the city is rapidly becoming the UK’s premier location for high tech and medical companies. The proposed office will be based amongst the other ‘Silicon Fen’ companies, namely Microsoft,...

Three steps to finding your data advantage

We all rely on data. Now, more than ever, businesses are beginning to wise up to the benefits of analysing their Big Data streams. But figuring out how data can be useful to your business – large or small –...

Are You Engaged?

I was speaking to a client a few weeks ago who posed the question “Matt, can you do a session on employee engagement for our whole company?” I thought for a moment, then again, and realised that this would be an incredibly...