Category: Uncategorized

New Sponsor For Customer Experience Awards 2013

UK Customer Experience Awards 2013 are delighted to welcome Global Reviews as a new sponsor. Global Reviews, an international business that scientifically measures, benchmarks and evaluates the effectiveness of online customer experience, will sponsor the Digital Category of the annual awards,...

Ben & Jerry’s are the cream of the brands

Our sizzling summer has put ice cream giant Ben & Jerry’s at the top of the brand popularity chart, according to the latest statistics from the UK Customer Experience Index (UKCEI). And supermarket Sainsbury’s is struggling at the bottom with a...

Overcoming Four Key Barriers: Go from Zero to Hero in Your Customer’s Eyes

Starting a business is by no means a small feat. Making sure it is successful is even harder. You rely on your team to be the face of the company, but with all the things needed to be done in...

Barclaycard – ViP Spain

They said it couldn’t be done! But we proved them wrong! Our mission: ViP Spain – to provide Barclaycards Spanish Customers with the latest strategic servicing platform to enable our Agents in Zaragoza to provide the very best customer service coupled...

Even greater commitment to customer service sees World First triumph

World First is leading foreign exchange company, offering individuals and businesses the best exchange rates and excellent service. They were crowned in the financial services (banking and investment) category at the 2013 UK Customer Experience Awards. Here Nick Jones, Head...

Britain is bouncing back

The Bank of England’s governor, Mark Carney, recently said of the UK economy: “For the first time in a long time you don’t have to be an optimist to see the glass is half full. The recovery has finally taken...

Nationwide are wowing their customers

Nationwide’s Barking branch won the Team of the Year (Financial) at the UKCE Awards in October… So how did this small branch in East London make such a BIG impact on its customers? To put it simply, the team in Barking...

Make Your Signature Dish Flavour Of The Day

I know of a great place to eat that does the most amazing steak and ale pies, The Weighbridge Inn situated in the beautiful Cotswolds. It’s a quintessential English country pub, ‘old fashioned’ in its style and ambience, with roaring log...

Mystery Shopping: a key link in the value profit chain

The importance of the customer experience as a point of differentiation within the market is now well recognised. As a result it quite rightly has an increasing level of strategic focus placed upon it. Customer satisfaction sits within the value profit...

Can you create true loyalty with a loyalty programe?

It will come as no surprise that only a fraction of the loyalty cards carried by consumers are used. Generally, people only end up carrying the ones that (a) fit in their wallet and (b) can be placed on a smartphone…...