Allied Bank won four golds, including CX Team of the Year – over 5,000 employees, at last night’s International Customer Experience Awards held in London.
The Irish bank also picked up golds for Best CX Strategy – over 1,000 employees, Best Learning & Development Programme, and Best Use of Customer Insight & Feedback – Financial Services.
Last night’s haul was the culmination of nearly two years worth of CX work within the bank that has embedded the voice of the customer across its operations.
Hosted last night at the Park Plaza London Riverbank the event was attended by over 250 leading CX and EX professionals from around the world. The event honoured excellence in customer and employee experience from around the globe and brought together finalists from Central America, Europe, the Middle East and Asia.
The ICXA is the original and largest celebration of CX around the world.Founded in 2009 the Customer Experience Awards began in the UK and now operates in the Middle East, North America, Europe and Africa. Entrants and judges from 88 countries have so far participated in the awards.
See all the International Customer Experience Awards 2024 winners here.