AudioCodes has expanded its Live platform with a suite of AI-powered value-added services (VAS) designed to enhance customer and employee experiences for enterprises. The initiative enables service providers and channel partners to differentiate their offerings and tap into new revenue streams.
Among the standout services is Voca CIC, an AI-first, omnichannel contact centre solution tailored for Microsoft Teams that promises to transform how businesses interact with their customers. Complementing this is Meeting Insights, a generative AI-powered tool that boosts meeting productivity, ensuring that every interaction is optimised for success. Additionally, Interaction Insights offers cloud-based compliance and recording solutions paired with advanced interaction analytics, enhancing operational efficiency for businesses.
The new AI-driven applications integrate seamlessly with AudioCodes’ certified voice calling services for major platforms like Microsoft Teams, Webex by Cisco, and Zoom Phone. This integration, alongside cloud voice migration services for enterprise contact centre platforms such as Genesys Cloud, positions AudioCodes as a key player in the rapidly evolving communications landscape.
Delivered through the AudioCodes Live Platform, these services leverage advanced service automation and AI-based monitoring tools. The platform both accelerates customer onboarding and significantly reduces costs and time to revenue for service providers and channel partners.
Lior Aldema, chief business officer at AudioCodes, said: “With AudioCodes Live’s latest suite of value-added services, customers can unlock new revenue opportunities and increase margins through the automated and efficient delivery of AI-powered enterprise solutions that elevate both CX and EX.”