Crescendo, the AI firm that claims to blend artificial intelligence with human expertise, just turned up the heat in the customer service industry. With its latest expansion into agentic AI, the company says it can now handle more customer service tasks with near-perfect accuracy—99.8% to be exact.
The company’s fully managed AI platform now includes a CX Data Assistant, which answers customer questions and offers businesses insights into customer experience operations. That means companies can automate more tasks, make strategic decisions faster and reduce their reliance on human customer service agents.
AI that never sleeps (or makes mistakes?)
Crescendo’s AI doesn’t just chat, it tracks orders, issues refunds, and manages customer inquiries across 50+ languages and all communication channels, including chat, email, and phone. It integrates seamlessly with big-name platforms like Salesforce, Zendesk, Shopify, and Amazon Connect.
The company boasts a zero downtime record since launching, with backing from General Catalyst, one of the largest venture capital firms in the US. And with claims of near-instant responses and an end to traditional customer surveys (thanks to automated quality monitoring), Crescendo promises faster service, happier customers, and fewer human agents on payroll.
Crescendo CEO Matt Price said: “Most companies launching AI initiatives will struggle for months. Unfortunately, most of those projects will fail to achieve the level of quality customers expect. Because Crescendo offers a fully managed service that combines advanced AI and human CX experts, we’re able to deliver an unprecedented 99.8% accuracy within weeks.”
The company claims that its AI + human model is what sets it apart from the wave of AI failures, 80% of which, according to Harvard Business Review, never succeed. With a team of AI and domain experts on standby, the company ensures that its machine learning models remain fine-tuned and error-free.