HungerRush is pushing AI deeper into restaurant operations with its latest feature, AI Reply, designed to help restaurants manage guest feedback without manual effort.
Integrated into the HungerRush Feedback tool, AI Reply generates instant, professional responses that align with a restaurant’s brand voice, ensuring consistent and authentic communication with customers. The feature also includes “Match My Brand,” which fine-tunes responses to reflect a restaurant’s unique personality and tone. Whether responding to glowing praise or addressing customer concerns, the AI-driven tool aims to make guest engagement more seamless than ever.
Matt Volpe, head of value-add services products at HungerRush, said: “With AI Reply and Match My Brand, we’re giving restaurant operators a seamless way to interact with guests—without adding to their already full plates. This is a continuation of our commitment to bringing AI solutions to HungerRush customers, making operations more efficient and enhancing the guest experience.”
Beyond customer interaction, HungerRush sees AI Reply as a crucial part of modernising restaurant operations. “The POS system is the central nervous system of restaurant operations—powering everything from ordering to marketing, customer engagement, scheduling, inventory, and more,” said Eran Hollander, chief product officer at HungerRush. “But technology alone isn’t enough. At HungerRush, we are deeply committed to understanding the unique strengths and challenges of our customers and providing them with solutions that truly support their success.”
Earlier this year, HungerRush launched Order Notifications, a tool that allows for automated, personalised text updates to keep customers informed about the status of their delivery and pickup orders. The company also added Uber Direct to expand its list of delivery services.