Customer experience solutions vendor 8×8 has launched new enhancements to its CX platform, helping organisations boost operational efficiency and elevate customer interactions.
Key updates include expanded 8×8 Secure Pay capabilities, enabling seamless payments via SMS and email, and an upgraded AI-powered Intelligent Customer Assistant for 24/7 automated transactions. The new Voice Intelligent Directory allows callers to connect instantly by speaking their requests, while Knowledge Base Shortcuts help agents access information quickly, improving response times.
Hunter Middleton, chief product officer at 8×8, said: “These innovations, from AI-powered solutions to enhanced security and streamlined workflows, ensure our customers stay ahead in an ever-evolving digital landscape. Our customers are given the tools to transform their CX strategy and adopt AI-powered technologies efficiently, eliminating complexity and technology risk, resulting in immediate business impact.”
Supervisors benefit from an enhanced Interaction Retrieval Widget, making it easier to monitor and review contact centre communications, including bulk downloads of interactions. Enhanced sharing features for 8×8 Meetings streamline follow-ups, and Mobile Device Management (MDM) ensures secure access for retail staff.