Contact centre authentication and fraud protection provider Pindrop has integrated with Five9 to offer its Passport and Protect solutions to Five9 customers.
Five9 and Pindrop have previously collaborated to support their joint customers through a BYOC approach, with Pindrop solutions analysing inbound calls through various third-party carrier integrations.
The new SIPREC integration with Five9 allows the two companies to provide even greater authentication and fraud detection benefits. The integration also includes Pindrop Self-Service from within Five9’s Admin Console for the best possible customer experience.
“We’re excited to partner with Five9 and announce this new integration. This is a natural evolution in our cooperation with Five9. Customers can enjoy improved protection and enhanced Pindrop utilisation without the hassle of independent carrier involvement,” said Rahul Sood, Chief Product Officer at Pindrop.
The integration enables organisations to passively authenticate inbound callers and spot fraud through a unique, multi-factor approach. Pindrop solutions analyse an inbound caller’s voice, device, behaviour, network, and risk patterns to enable frictionless authentication of genuine inbound callers.