Small business utility provider XLN triumphed at the 2018 UK Customer Experience Awards, leaving Wembley Stadium with three awards under their collective belt.
The firm won Gold in the Best Customers at the Heart of Everything – Customer Satisfaction category, before going on to achieve Silver in both Best Contact Centre Small – Customer Satisfaction, and Best Utilities.
Founder and CEO Christian Nellemann started XLN in 2002 to champion small businesses in the UK. He felt that all too often, micro-sized companies like barbers, cafes, and opticians were getting a raw deal from the giant corporates that provided their essential services.
Christian’s focus on excellent customer service and his decision to bring all customer service personnel in-house, has been one of the most important driving factors in XLN’s unprecedented growth in recent years.
2018 has been a landmark year for XLN – it holds the industry record for call answer time at just six second and now has over 3 million users registered to XLN Wifi.
Speaking of their awards hat-trick, Julian Przygrodzki, Brand Director for XLN, said: “We are delighted to have been recognised for putting customers at the heart of everything we do. As one of the fastest growing telecom companies in the UK, this award recognises that the customer service we offer has remained central, despite the growth of our business. This award therefore is credit to all employees at XLN who help us maintain this service level.”
Meanwhile, in the Best Customers at the Heart of Everything – Customer Satisfaction category, the Silver award went to Clothes2Order, while Bronze was presented to Beagle Street.