According to a new report by Cognexo, as many as 64% of employees feel disengaged at work. The survey shows that out of 2,000 office-based employees across England and Wales, 45% feel undervalued, and 31% express concerns over limited career growth.
Managerial support is a huge issue, with 52% of employees reporting inadequate resources and guidance from their line managers. In addition, 54% were dissatisfied with their onboarding experience, while 82% said their professional development needs remain unmet—a problem most pronounced among Gen Z (63%) and employees aged 55+ (57%).
Moreover, the survey highlighted a gap between job expectations and reality, with 41% of Gen Z employees feeling their roles did not align with their initial expectations. Also, 35% of this group reported confusion about daily tasks, showing a need for more transparent communication and structure.
While 41% of employees said they would recommend their workplace, 35% indicated they would not. Those in the retail, catering, and healthcare sectors were the least likely to advocate for their employers. Despite 65% expressing confidence in senior leadership, nearly a quarter (24%) described their workplaces as disorganised, and 13% labelled the culture as toxic.
“What is clear from this research is that organisations need to cultivate environments where investment into employee development and inclusivity are woven into the fabric of day-to-day operations and where open communication is encouraged at all levels,” said Dan Buckley, CEO of Cognexo.
Mental health support offered a brighter spot, with 67% feeling supported, but gaps remain—33% said their workplace lacks investment in mental well-being. Older employees and those in retail, catering, and healthcare were especially critical of this area.
To improve employee engagement, 52% called for better communication and feedback from managers, while 29% prioritized regular, constructive feedback. Furthermore, 54% sought greater efforts in diversity and inclusion, with gender, ethnicity, and neurodiversity cited as areas needing urgent attention.