8×8 has joined forces with SpinSci Technologies to enhance patient care by seamlessly integrating the 8×8 Contact Center with top Electronic Health Record (EHR) systems, including EPIC, Oracle Cerner, AthenaHealth, and Meditech. This collaboration aims to enhance patient engagement, streamline healthcare operations, and ensure secure, HIPAA-compliant data management.
“Since joining the 8×8 Technology Partner Ecosystem, our customers are seeing even more meaningful improvements that positively impact the lives of countless patients,” said Rohit Potaraju, vice president of product at SpinSci Technologies. “Our goal is to provide the best experience for care teams and patients and we look forward to the impact we will make alongside 8×8.”
Enhancing patient experience and operational efficiency
SpinSci’s Patient Assist Technology allows healthcare providers to deliver high-touch, omnichannel support while offering agents a comprehensive, 360° view of each patient’s record.
The collaboration between 8×8 and SpinSci helps healthcare organisations optimise workflows, boost agent efficiency, and improve patient interactions by streamlining intake processes and minimising call handling times.
By leveraging data-driven insights, providers can personalise patient care while ensuring HIPAA-compliant, secure data management. Furthermore, the seamless integration across healthcare platforms simplifies operations and offers a more efficient purchasing process through 8×8 and its channel partners.
“This integration isn’t just about streamlining processes, it’s about empowering care teams to deliver unmatched, personalized experiences that set a new standard for excellence in patient care,” said Victor Belfor, global vice president, business development and strategic partnerships at 8×8.
This solution helps unify the patient care journey by integrating communication tools with EHR systems. AI-driven chatbots support automated appointment scheduling, while two-way SMS reminders help reduce missed visits.
In addition, video-enabled remote consultations enhance accessibility, and 8×8’s advanced analytics offer real-time insights, including speech and sentiment analysis, to optimise performance, maintain compliance, and elevate patient engagement.
Time savings and streamlined workflows
Healthcare organistions utilising SpinSci’s Patient Assist solution have experienced significant efficiency gains, saving six hours daily. On average, the time required for patient identification and verification has been reduced by 43 seconds per call. By consolidating workflows and minimising the number of clicks required to access patient records, providers can shift their focus from administrative tasks to delivering quality patient care.