Foundever has announced a strategic collaboration with M47 Labs, a European-based AI innovator. With this partnership, Foundever aims to advance its investment in artificial intelligence, particularly through the enhancement of its LLM Voicebot, an integral part of the company’s next-generation customer engagement platform.
“Our work with M47 Labs marks a significant step forward in our AI strategy. This collaboration not only accelerates the development of our AI products, such as our LLM Voicebot, but also augments our capabilities by leveraging the best technical talent from a company that specializes in AI technologies. By working with M47 Labs, we reinforce our commitment to combining AI with human expertise, enhancing productivity, efficiency and the overall customer experience while maintaining the essential human touch that sets Foundever apart,” said Guillaume Laporte, Chief AI Officer, Foundever.
M47 Labs will collaborate closely with Foundever to deploy intelligent solutions that anticipate customer needs, tailor interactions, and deliver seamless, personalized experiences. This approach is expected to drive higher satisfaction rates and deepen customer loyalty.
“We are thrilled to work with Foundever in developing AI solutions that have a meaningful impact on their core business,” said Enric Plana, CEO of M47 Labs. “This collaboration allows us to leverage our expertise to enhance customer experience and efficiency for Foundever clients, ultimately improving the customer journey and driving greater satisfaction.”
By partnering with M47 Labs, Foundever continues to deliver scalable and intelligent AI solutions across 45 countries.