Frasers Property UK, in partnership with MAPP, has been awarded the coveted Institute of Customer Service ServiceMark accreditation with Distinction.
Winnersh Triangle, Chineham Park, Farnborough Business Park, Maxis Business Park, and Blythe Valley Park have all been commended for their exemplary customer experiences.
The ServiceMark is a national standard that recognises excellence in customer service and a commitment to supporting those standards, with “Distinction” being the highest level achievable. It is awarded based on customer satisfaction and employee engagement and helps organisations assess and improve their customer service strategies.
Frasers Property UK now joins just 23 other organisations in the UK in achieving this top-level accreditation.
“We are proud to have achieved the ServiceMark with Distinction from the Institute of Customer Service, which recognises our commitment to delivering exceptional service to our occupiers. For us, enhancing the occupier experience goes beyond providing reliable facilities and a pleasant environment; it’s about the full experience. Customer service plays a crucial role in this by helping to create communities that foster collaboration, creativity, and human interaction, alleviating everyday stress and cultivating an environment where people are proud to work.” – said Helen Barnett, senior placemaking manager at Frasers Property UK.
Regular reviews of services based on customer feedback, including surveys, meetings, and on-site team input, have allowed Frasers Property UK to identify areas for improvement. This dedication to continuous improvement has been acknowledged by tenants such as Lucy Cornes, Senior Communications Specialist at Fluor, who praised the team’s friendliness, helpfulness, and accessibility.