HR and operations managers trying to keep frontline employees engaged often face two major hurdles: crafting effective communication and making sense of employee feedback. goHappy, an app-free engagement platform, has introduced new AI-powered capabilities designed to streamline both.
The AI-driven enhancements to goHappy’s Frontline Messaging solution help employers create clear and impactful SMS messages. The new features assist with overcoming writer’s block, optimising messages for readability, and adjusting tone to align with company culture. These improvements aim to make communication with frontline teams more efficient and engaging.
goHappy’s AI now plays a critical role in feedback analysis. The updated Frontline Feedback solution automates the process of identifying negative sentiment in employee responses, uncovering key themes, and translating feedback across 115 languages. By eliminating the manual effort required to analyse survey results, the AI tools allow HR and operations teams to act on insights more quickly.
Shawn Boyer, founder & CEO at goHappy, said: “Our team is dedicated to helping customers get faster, more precise insights from the feedback they receive from frontline team members. By quickly turning feedback into action, we’re enabling our customers to drive stronger engagement, improve retention, and achieve better business outcomes.”
goHappy customers have already reported significant improvements in guest satisfaction scores after using employee feedback to drive change. With these AI-powered updates, the platform aims to make it even easier for organisations to strengthen engagement, reduce turnover, and enhance the overall employee experience.