Infobip has partnered with NTT Com Online Marketing Solutions Corporation to introduce NTT CPaaS, an omnichannel communication platform tailored for the Japanese market. This collaboration merges NTT’s trusted SMS and Voice services with Infobip’s CPaaS technology, providing businesses with a seamless and innovative way to enhance customer engagement.
“Together with NTT Com Online, we are bringing transformative CPaaS solutions to Japan, enabling businesses to deliver omnichannel experiences that enhance customer engagement, drive innovation, and adapt to evolving communication needs in a connected world. We are excited to contribute our expertise and work closely with NTT to set new benchmarks in communication technology,” said Silvio Kutić, CEO at Infobip.
As the demand for more efficient, integrated communication solutions grows, this partnership brings together NTT’s high-quality messaging infrastructure with Infobip’s robust no-code CPaaS solutions, including Moments for customer engagement and AI Hub, its generative AI platform. The result is a localized, intuitive communication system designed to meet the unique needs of Japanese businesses.
“NTT CPaaS is a communication platform built on three layers of top-tier services: highly reliable SMS and Voice solutions provided by NTT Com Online, world-class communication application technology from Infobip, and NTT Com Online’s extensive expertise in solutions and support within the Japanese market,” said Yoshie Tsukamoto, President and CEO at NTT Com Online.
In addition, the jointly developed NTT CPaaS platform will support SMS and Voice services, aligning with NTT Com Online’s existing offerings while introducing new channels such as webRTC, live chat, and international SMS and Voice.
Through this collaboration, Infobip and NTT aim to elevate business communications in Japan, helping companies streamline operations, enhance engagement, and future-proof their communication strategies.