Observe.AI has announced the launch of its VoiceAI agents, designed to automate customer interactions across all levels of complexity. From handling routine FAQs to managing multi-turn conversations, these AI-powered agents bring a new era of efficiency and intelligence to contact centres.
With this move, Observe.AI aims to support human and AI-driven interactions, enabling enterprises to streamline operations and enhance customer experiences.
The newly expanded Observe.AI suite now includes enterprise-grade VoiceAI agents, Real-time Agent Assist, AutoQA, agent coaching, and business insights—creating an end-to-end solution that automates initial interactions, supports live agents, and provides deep analytics post-call.
“At Observe.AI, we believe smarter conversations are key to unlocking extraordinary outcomes for businesses and their customers,” said Swapnil Jain, CEO and co-founder of Observe.AI. “Since our founding seven years ago, we have created a platform that uniquely understands contact centre conversations. Building on our rich insights and experience, it is a logical next step to introduce our VoiceAI agents to automate interactions and ultimately support both human and AI agents in delivering consistent, secure, high-quality customer experience across every touchpoint.”
Breaking free from legacy limitations
Traditional contact centre solutions, such as IVRs and outdated virtual assistants, have struggled with limited capabilities. They require ongoing maintenance and frustrate customers with rigid menu-based responses.
Observe.AI eliminates these pain points by introducing AI agents that engage in human-like conversations, demonstrating empathy, active listening, and critical thinking—all while maintaining brand consistency.
The power of VoiceAI agents
This tool allows businesses to deploy AI-powered agents quickly, eliminating the need for lengthy setups. Companies can build and launch custom AI agents in just a few days, leveraging existing interactions for faster training. This enables enterprises to automate customer support almost instantly, ensuring a smooth and efficient process right from the start.
In addition, the platform delivers instant, high-quality customer service, offering zero-wait assistance. The AI agents can understand complex queries and provide immediate responses. They can escalate issues to human agents if necessary, ensuring customers receive the support they need. With deep integrations across over 200 enterprise tools, the platform ensures a connected and efficient experience.
The platform also unlocks AI-driven business insights by analysing every customer conversation. It identifies automation opportunities and extracts valuable insights that help businesses increase revenue, improve customer retention, and optimize workflows, driving operational efficiencies and better decision-making.