Intradiem has partnered with Five9 to transform how contact centres manage efficiency, productivity, and workforce satisfaction. This partnership utilises Intradiem’s patented real-time automation capabilities alongside Five9’s advanced, cloud-based CX platform, allowing contact centres to optimize resources, reduce costs, and enhance agent and customer experiences.
By strategically leveraging Intradiem’s automation to identify otherwise lost moments of opportunity, contact centres can unlock valuable capacity for agents, making them more engaged and proactive.
“We’re thrilled with this opportunity to combine Intradiem’s contact centre automation technology with Five9’s cloud-native CX platform. The combined power of our innovative solutions will enable contact centers to deliver great customer experiences by resolving their issues more efficiently, and with the human touch that customers crave,” said Jennifer Lee, Intradiem’s President & Co-CEO.
Through Five9’s Intelligent CX Platform, contact centres gain comprehensive solutions, empowering managers to understand performance metrics, better support agent development, and deliver a tailored customer experience across preferred channels.
Five9’s scalable and secure platform includes end-to-end solutions such as omnichannel customer engagement, workforce management, over 1,450 integrations, and innovative AI-powered tools. With this collaboration, over 2,500 organizations worldwide can expect streamlined operations, improved customer engagement, and optimized business outcomes.