Intradiem has announced an expanded partnership with Five9, combining its patented real-time automation technology with Five9’s intelligent CX platform, enabling contact centres to boost efficiency, improve agent engagement, and enhance customer interactions.
“Partnering with Five9 represents a powerful synergy between two industry leaders. Together, we are delivering a comprehensive solution that combines advanced automation with intelligent cloud contact centre capabilities, helping organizations achieve superior efficiency and unbeatable customer satisfaction,” said Haresh Gangwani, Intradiem’s EVP of Global Alliances.
As part of this strengthened alliance, Five9 is now authorized to resell Intradiem’s automation software. This provides contact centres with a powerful tool to optimize workforce productivity while simultaneously reducing operational costs.
In addition, by harnessing real-time data, Intradiem allows organizations to unlock hidden capacity and take advantage of unanticipated opportunities to drive efficiency and performance.
“By combining Five9’s cloud-native CX platform with Intradiem’s real-time automation technology, we’re also providing contact centres with a powerful solution to optimize operations, enhance agent engagement, and deliver exceptional customer experiences,” said Amanda Miller, director of ISV Partnerships at Five9.
Five9’s Intelligent CX Platform provides businesses with a comprehensive suite of solutions designed to engage customers across their preferred communication channels while equipping managers with deep performance insights. With a vast ecosystem of over 1,450 partners and a cloud-native infrastructure that integrates AI, automation, and journey analytics, Five9 helps organizations optimize contact centre operations at scale.