NICE has partnered with Deloitte Digital to transform customer service through end-to-end AI and service automation solutions. This collaboration focused on elevating customer service as a key business differentiator by enhancing interactions with advanced, AI-driven capabilities.
“Our clients understand the need to refresh their customer service in an age of increased technology transformation due to the business potential it unlocks,” said Stephanie Arnette, Ecosystems & Alliances leader, Deloitte Digital, and principal, Deloitte Consulting LLP. “This collaboration with NICE showcases the commitment we are making to help clients improve their customer experience with cost-effective solutions. In turn, our collaboration will also allow our clients to develop more meaningful interactions each step of the way with their customers.”
Improving operational efficiency
NICE and Deloitte Digital have developed cutting-edge solutions powered by AI to help organisations overcome the complexities of their current service models. These solutions aim to increase operational efficiency, enhance productivity, and foster personalised, proactive customer engagement.
“Implementing an automated customer service model is crucial in today’s fast-paced environment, as it allows businesses to provide timely and efficient support to their customers,” said Barry Cooper, president of the CX Division, NICE. “In addition to advanced technology, it requires a strategic approach that factors in the needs of your customers. Teaming up with Deloitte Digital highlights our focus to help ensure a seamless and personalized customer service experience.”
NICE brings its CXone Mpower platform, a flexible AI-powered solution designed to manage complex customer service operations with increased precision and scalability.
This platform also allows businesses to customize their workflows and optimize the customer service journey based on specific needs and industry requirements.
In addition, this partnership enables businesses to seamlessly transform their customer service experience from strategic consulting to hands-on implementation and ongoing support. By combining Deloitte’s industry knowledge with NICE’s innovative platform, companies can also achieve greater operational efficiency and create more impactful, data-driven customer interactions.