NICE has introduced CXone Mpower SmartSpeak, an AI-powered solution designed to revolutionise customer and employee experiences by overcoming language barriers. Built to streamline effortless global interactions, it enables businesses to engage with customers in their preferred language, improving service and support.
“We provide businesses with all the tools they need to succeed in an increasingly interconnected global market. This solution revolutionizes the way businesses sell to and support their global customers. By providing multiple language options powered by AI capabilities, we’re enabling businesses to provide exceptional service to a truly global audience—freeing businesses from the limitations of language barriers,” said Barry Cooper, President, CX Division, NICE.
CXone Mpower SmartSpeak, powered by OneMeta’s advanced AI technology, brings real-time, accurate language interpretation to customer service and sales interactions. This tool allows customers to communicate in their language, with SmartSpeak providing instant, precise translation for the agent and vice versa.
This natural, uninterrupted dialogue removes the need for external language support, helping businesses streamline communication and improve operational efficiency when serving international audiences.
Supporting nearly 100 languages and dialects, CXone Mpower SmartSpeak allows companies to expand their reach and deliver a high-quality, personalized experience for customers worldwide.
With this new feature, NICE enhances the customer experience by making multilingual support accessible, efficient, and cost-effective, ensuring no language barrier hinders customer satisfaction.