Press Ganey has announced a strategic collaboration with Microsoft to revolutionise healthcare by delivering actionable insights that improve patient safety, care quality, and overall experience.
By combining Press Ganey’s vast healthcare data with Microsoft’s advanced AI, cloud computing, and ambient listening technologies, this collaboration will enable healthcare organizations to anticipate patient needs, support clinicians, and create more personalised and human-centred care experiences.
“Press Ganey’s collaboration with Microsoft marks a significant milestone in our mission to help healthcare organizations create exceptional experiences for both patients and the workforce. With the integration of Microsoft’s advanced AI technologies, coupled with our deep healthcare datasets, we are poised to deliver new insights and enable truly data-driven transformation in care delivery,” said Darren Dworkin, president and chief operating officer of Press Ganey Forsta.
Supporting clinicians
This collaboration will transform healthcare by leveraging AI-driven solutions to enhance patient care, support clinicians, and optimize operations. AI-powered insights will enable personalised patient communications, improving health outcomes and a more tailored care experience.
Clinicians will benefit from real-time analytics and coaching, which will help them make informed decisions, enhance patient interactions, and reduce administrative burdens. In addition, advanced AI tools will help healthcare organizations identify key areas for improvement, facilitate operations, and drive efficiency, elevating the quality of care delivery.
“Press Ganey is a recognized leader in healthcare experience management, and we are proud to collaborate with them to bring innovative, human-centered solutions to the industry,” said Peter Durlach, CVP, chief strategy officer, Health & Life Sciences, at Microsoft. “Together, we are leveraging the power of Microsoft Cloud and AI to help transform care quality, support clinicians in reducing administrative workload, and improve patient outcomes at scale.”
Integrating Microsoft’s DAX Copilot, AI-powered ambient listening will analyse real-time patient-provider conversations, enhancing communication and satisfaction. Predictive analytics will help identify and mitigate safety risks, reduce preventable incidents and improve operations.
Microsoft Azure’s HIPAA-compliant cloud will also enable secure, seamless data sharing across healthcare systems, fostering a more connected and efficient industry.