Press Ganey has unveiled new tools to revolutionise how healthcare organizations collect, interpret, and act on feedback. These innovations, built specifically for the healthcare sector, leverage real-time insights, predictive analytics, and adaptive engagement to help leaders anticipate challenges and drive meaningful improvements in patient care, safety, and workforce experience.
“AI is transforming how healthcare leaders drive impact—seamlessly integrating safety, workforce engagement, and patient experience into a more connected strategy. Our new AI-powered solutions turn insight into action, equipping leaders with the intelligence to anticipate challenges and take proactive steps that drive better care, stronger teams, and improved outcomes for all,” said Patrick T. Ryan, CEO and Chairman of Press Ganey Forsta.
Built on Press Ganey’s HX Platform, these AI-driven tools harness the industry’s most extensive integrated safety and experience dataset to deliver precise, trustworthy insights.
What are the key tools?
Traditional surveys often rely on rigid question trees, limiting their effectiveness. Dynamic Conversations uses natural language processing to adapt real-time based on patient responses. If a patient mentions scheduling issues, the system can instantly follow up with targeted questions about wait times, provider access, or appointment availability.
Instead of relying on analysts to extract insights from complex datasets, Chat with My Data allows healthcare leaders to ask plain-language questions and receive immediate answers. For example, a hospital administrator could ask, “What are patients saying about teamwork?” and get instant access to sentiment trends, numerical scores, and employee-patient feedback correlations.
In addition, healthcare organizations process vast amounts of patient and employee feedback daily. AI-powered Summary Widgets facilitate this data, transforming unstructured patient comments, reviews, and survey responses into clear, real-time insights. Instead of sifting through reports, leaders can instantly identify safety, communication, and patient access trends, enabling faster and more targeted improvements.
Moreover, open-ended survey responses can be rich in detail but often lack clarity. Open Assist boosts feedback quality by prompting respondents with tailored follow-ups. If a patient comments, “The nurse was helpful,” Open Assist will ask what made the interaction positive, ensuring healthcare organizations receive actionable insights that drive real change.