Qualtrics has announced new AI capabilities within its XM for Employee Experience platform, now available to support organisations in collecting, analysing, and acting on complex employee feedback.
With this release, Qualtrics aims to transform employee feedback into actionable recommendations that promote greater engagement, satisfaction, and productivity across teams.
The latest features—Qualtrics Assist for Employee Experience, Comment Summaries, and Conversational Feedback—leverage AI to provide people leaders with unbiased insights and targeted actions that enhance management effectiveness and team dynamics.
Qualtrics Assist for Employee Experience serves as a powerful AI-powered dashboard assistant, allowing managers and leaders to explore their team’s feedback through direct questions. This feature uses science-backed methodologies and industry benchmarks to identify engagement data, offering customised insights and practical recommendations for improvement.
One of the new features, Comment Summaries, uses Qualtrics’ proprietary AI to condense open-text feedback into clear themes, providing managers with a holistic view of employee sentiment.
“Personal comments can be insightful but overwhelming. Managers may unintentionally give weight to specific comments, missing broader themes,” noted Wojtek Kubik, Head of Product for Employee Experience at Qualtrics.
With Comment Summaries, HR and leaders can quickly identify common patterns without sifting through each comment, fostering a culture of responsiveness while protecting employee anonymity.
To tackle the challenge of vague survey responses, Qualtrics’ new Conversational Feedback feature prompts employees for additional details on incomplete answers, encouraging more comprehensive responses without increasing survey fatigue.
In trials, 40% of respondents provided expanded answers when prompted, with responses becoming significantly richer and covering more topics. This AI-enhanced interaction helps organisations capture deeper insights without increasing dropout rates, making employee surveys a more effective tool for capturing the full spectrum of employee experience.